Professional Certificate in Mobile Customer Journey Mapping for Service Providers

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The Professional Certificate in Mobile Customer Journey Mapping for Service Providers is a comprehensive course designed to equip learners with the essential skills to understand and optimize mobile customer journeys. This certification program focuses on the importance of mobile customer experience in today's digital age and the growing industry demand for professionals who can design and implement effective mobile customer journey maps.

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About this course

By enrolling in this course, learners will gain hands-on experience in mapping mobile customer journeys, analyzing customer data, and identifying pain points and opportunities for improvement. The course covers best practices for mobile customer experience design and provides learners with the tools and techniques needed to create compelling mobile experiences that drive customer engagement, loyalty, and revenue. Upon completion of this course, learners will be equipped with the skills and knowledge needed to advance their careers in mobile customer experience design, user experience (UX) research, product management, and related fields. This certification program is a must-have for professionals seeking to stay ahead of the curve in the ever-evolving mobile landscape.

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Course details

• Mobile Customer Journey Mapping Fundamentals – Understanding the basics of mobile customer journey mapping, its significance in service provision, and how it enhances customer experiences.
• Customer Personas – Creating in-depth customer personas to represent the target audience, their needs, behaviors, and motivations for using mobile services.
• Touchpoint Analysis – Identifying, categorizing, and evaluating various touchpoints in the mobile customer journey, including apps, websites, and customer support interactions.
• Mobile User Experience (UX) Design – Learning the principles of mobile UX design, including user-centered design, accessibility, and mobile-specific design considerations.
• Mobile Analytics for Journey Mapping — Utilizing data analytics tools to gather, analyze, and interpret mobile user behavior data to inform journey mapping.
• Customer Journey Mapping Tools – Exploring various tools and techniques to create, visualize, and share mobile customer journey maps, such as customer journey mapping software and low-tech alternatives.
• Stakeholder Engagement — Engaging cross-functional teams and stakeholders in the customer journey mapping process, from research and ideation to implementation and continuous improvement.
• Iterative Improvement of Mobile Customer Journeys — Implementing a continuous improvement cycle that integrates customer journey mapping with agile development methodologies and rapid prototyping.
• Metrics and KPIs for Customer Journey Mapping — Establishing, tracking, and reporting key performance indicators (KPIs) to evaluate the effectiveness of mobile customer journey mapping initiatives.
• Case Studies of Successful Mobile Customer Journey Mapping — Examining real-world examples and best practices from successful service providers who have utilized mobile customer journey mapping to improve their offerings and enhance customer experiences.

Career path

Google Charts 3D Pie Chart: Mobile Customer Journey Mapping Job Market Trends in the UK
The Mobile Customer Journey Mapping market is booming in the UK, offering a range of exciting career opportunities for professionals in various roles. This Google Charts 3D Pie Chart highlights the current job market trends for the Professional Certificate in Mobile Customer Journey Mapping for Service Providers in the UK. As a User Experience Designer, you can expect to have a 30% share in this market. Your role will involve creating user-friendly mobile interfaces, improving customer experiences, and optimizing mobile apps for better user engagement. Mobile App Developers hold a 25% share in this market. With your expertise in mobile app development, you will be in high demand to build innovative mobile apps and deliver exceptional customer journeys. Data Analysts account for a 20% share in this market. As a Data Analyst, you will be responsible for analyzing customer data, identifying trends, and providing insights to improve mobile customer journeys. Business Analysts have a 15% share in this market. Your role will involve identifying business requirements, analyzing mobile customer journeys, and making data-driven recommendations to enhance customer experiences. Marketing Specialists make up a 10% share in this market. With your expertise in mobile marketing, you will be responsible for promoting mobile apps, driving user engagement, and optimizing mobile customer journeys. In summary, the Mobile Customer Journey Mapping market offers a range of exciting career opportunities for professionals in various roles. Whether you are a User Experience Designer, Mobile App Developer, Data Analyst, Business Analyst, or Marketing Specialist, there is a place for you in this growing market.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
PROFESSIONAL CERTIFICATE IN MOBILE CUSTOMER JOURNEY MAPPING FOR SERVICE PROVIDERS
is awarded to
Learner Name
who has completed a programme at
StudyFinance | London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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